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Warranty (12 months /  1 Year)

Our Number One Goal is to repair every item you send to us and return them safely and in perfect working order. This is the gold standard that we strive to achieve with each and every repair. A warranty is provided to you, our valued customer, for those few exceptions when there may be a problem with the repair.

Standard Repairs and Reconditioned Units are warranted to be free from defect in workmanship and materials under normal conditions for a period of 12 months from the date of shipment unless otherwise stated.

If Ingress Malaysia returns your repaired item to you and it does not seem to be functioning properly, we want to be the first to know about it so we can make it right. The few warranty returns we get are handled with priority status.

Before returning an item for warranty considerations please help us by:

  1. Calling First: We may be able solve the problem quickly on the phone as there could be a configuration or installation problem which will save you time and shipping expenses. Before sending the item, contact Ingress Malaysia to determine whether the item is within the warranty period and to alert Ingress Malaysia of your warranty claim.

  2. Shipping to Ingress Malaysia with Original Job Repair Number(JRN) and Detailed Notes on the Problem: We will arrange to evaluate your item for warranty consideration upon receipt and proceed as appropriate. Your detailed notes will help us evaluate your warranty even faster.

Warranty Details:

Our warranty is void if failure or defect of the unit has resulted from accident, abuse, cannibalization of parts, catastrophic failure conditions, severe environmental exposure, misapplication, operation exceeding the rated capacities, negligence, contamination, improper calibration, storage, or handling by the customer, or unauthorized maintenance or repair, or if the barcode label or etching has been removed or altered in any manner. Warranties are non-transferrable.

Limited Liability: Our sole obligation for warranted units is Ingress Malaysia’s option to return the fees paid or repair/replace any defective products, and in no event shall Ingress Malaysia be liable for any damages, including, but not limited to, any special, direct, indirect, incidental, exemplary, or consequential damages, expenses, business interruption, lost profits, savings, business information, or any other damages arising out of any repair services or remanufactured goods.